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Full disclosure: I wrote this book. Its a short book, is meant to be read in the kindle version but I created a paperback version for gift purposes. Most people are very nervous about warranty calls, so just knowing what to expect, the steps and the kinds of questions they will be asked even before they get into what is wrong with their unit will, I hope, enable people to be less nervous and more patient with the process. And patience is your primary tool. In general, the longer you wait, the better the outcome for you. Hotheads who hang up get nothing! If they can make you hang up, they win. If you stay on the line, 90% of the time they will send you a new one for free. So many people do not know this and believe they are losing when put on hold for several minutes.

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